FAQS: All you need to know

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website's "Track Your Order" page to see the status and location of your package.

Yes, after you place an order, you will receive a confirmation email containing the details of your purchase. If you do not receive this email within a few minutes, please check your spam or junk folder.

If you need to make changes to or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.

You will receive a shipment notification email once your order has been dispatched. This email will include your tracking number and a link to track your package.

If you haven't received any notifications regarding your order, please first check your spam or junk folder. If you still haven't received any updates, contact our customer service team with your order number, and we will assist you promptly.

Orders are typically processed and shipped within 2-3 business days. Delivery times vary based on your location.

Yes, we offer international shipping to many countries. Please check our shipping policy or contact support@thesalahstore.com to confirm if we ship to your country.

Shipping costs depend on the destination and the weight of the package. Shipping fees will be calculated and displayed at checkout before you complete your purchase.

If your package is delayed beyond the expected delivery time or appears to be lost, please contact support@thesalahstore.com. We will work with the shipping carrier to locate your package and ensure it reaches you as soon as possible.

If you need to change your shipping address after placing an order, please mail us support@thesalahstore.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

We accept payments through Razorpay, which supports various payment options including credit/debit cards, net banking, UPI, and popular mobile wallets.

Yes, it is completely safe. We use Razorpay's secure payment gateway which ensures that all transactions are encrypted and secure, protecting your personal and financial information.

Currently, we do not offer cash on delivery. All payments must be made online through Razorpay at the time of purchase.

If your payment fails, please try again or use a different payment method. If the problem persists, contact our customer support for assistance. We are here to help you resolve any issues quickly.

All our products are custom-made and dyed in batches. Slight color variations can occur due to factors like temperature during the dyeing process.

However, we do our due diligence and update our product pictures to reflect any color changes from batch to batch.

To ensure the longevity of your jilbab or makhna, we recommend following the care instructions provided with each product. Generally, it’s best to hand wash or machine wash on a gentle cycle using mild detergent. Avoid using bleach or harsh chemicals, and hang dry or lay flat to dry to maintain the shape and quality of the fabric. Specific care instructions may vary depending on the material, so please refer to the product label for detailed guidelines.

We use high-quality, breathable fabrics for our jilbabs and makhnas to ensure comfort and durability. The materials include cotton, jersey, and chiffon, among others. Each product description provides specific details about the fabric used, so you can choose according to your preference and needs.

At Salah Store, we offer a 14-day no-questions-asked return policy for unused, odour-free items in their original packaging. Returns are only accepted within India. Customers need to ship the products to us, and if we arrange a pickup, the shipping charges will be deducted from the refund amount.

If you receive a damaged item, please email us immediately at support@thesalahstore.com for assistance. We will guide you through the process to ensure a quick resolution.

Items must be free of stains and odours, returned with original tags, and in their original packaging. Customers are responsible for shipping costs, and we recommend using tracked shipping to ensure safe delivery. Salah Store is not liable for items lost or damaged during return shipping.

To initiate a return, follow these steps:

1. Email us at support@thesalahstore.com with your Order Number, the item(s) you wish to return, and the reason for the return.
2. We will provide you with detailed instructions to complete your return.
3. Do not ship any packages without contacting us first. Packages sent without prior communication will not be accepted.